dl777's Commitment to
Protecting Your Privacy

1. Introduction & Scope

dl777 ("we", "us", or "the platform") provides a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect, how we process it, and what your rights are when you use the dl777 website, mobile version, or any related services.

By using this platform, you are considered to have given your consent to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team with any questions.

This Policy applies only to services operated under dl777's own domain. We are not responsible for the privacy practices of third-party websites or services.

2. Information We Collect

dl777 collects only the information necessary to provide its services. The sources and types of information collected are as follows:

2.1 Information You Provide Directly

• Name, email address, and contact details provided at the time of registration.
• Identity documents or records submitted for identity verification (KYC).
• Financial transaction details provided during deposits and withdrawals (including relevant information related to your bKash, Nagad, or Rocket account).
• Information you share during customer support interactions or when raising a complaint.

2.2 Automatically Collected Information

• IP address, device type, operating system, and browser version.
• Usage logs relating to pages you visit, session duration, and click patterns.
• Information collected through cookies and similar tracking technologies (see Section 7 for details).
• Game session history, bet amounts, and outcome data (for responsible gaming monitoring).

2.3 Information Received from Third Parties

• Transaction confirmation information from payment service providers (bKash, Nagad, Rocket).
• Verification information received from trusted third parties for fraud prevention or identity verification.

3. Purpose of Using Your Information

dl777 uses collected information only for legitimate and specific purposes. The main purposes are:

• Account Management: Handling registration, identity verification, and account security.
• Financial Transaction Processing: Managing deposits, withdrawals, and bonuses.
• Service Improvement: Analysing user experience and improving platform performance.
• Customer Support: Resolving your issues and responding to complaints.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, money laundering, and other illegal activities.
• Responsible Gaming: Identifying unusual or high-risk gaming behaviour and providing necessary support.
• Legal Obligations: Complying with applicable laws, regulations, or directions from authorities.
• Communications: Sending notifications about policy changes, service updates, or security matters.

We will not use your information for any purpose other than those stated above. If we need to use your information for a new purpose, we will update this Policy and notify you.

4. Sharing & Disclosure of Information

dl777 never sells your personal information. However, we may share information with third parties in specific circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, fraud prevention, and technical services. These partners will only receive the information necessary for their specific tasks and are required to adhere to our privacy standards.

4.2 Legal Requirements

In cases involving court orders, government investigations, or legal obligations, we may provide relevant information to the appropriate authorities. Where the law permits, we will endeavour to notify you in advance.

4.3 Business Transfers

If dl777 is involved in a merger, acquisition, or sale of assets, your information may form part of that process. However, the new controlling party will be required to follow the same privacy standards.

4.4 With Your Consent

Before sharing your information with any third party for purposes other than those stated above, we will obtain your explicit consent.

5. Data Protection & Security

dl777 has put in place industry-standard technical and organisational measures to protect your information. The key components of our security framework are:

• SSL Encryption: All data transmitted between the platform and your device is sent via TLS/SSL encryption, preventing any third party from intercepting the communication.
• Data Encryption: Sensitive data stored on our systems (such as passwords and financial details) is kept in encrypted form.
• Access Controls: Only authorised staff can access your information, and their access is logged.
• Security Audits: Regular system audits and vulnerability assessments are conducted.
• Two-Factor Authentication: The option to add an extra layer of security to your account is available.

While we strive to maintain the highest level of security, no data transmission over the internet can be claimed to be completely secure. However, we commit that in the event of any security breach, we will take prompt action and notify you.

6. Data Retention Period

dl777 retains your information only for as long as necessary to fulfil the purposes described in this Policy or to comply with legal obligations. The specific guidelines are:

• Active accounts: Until the account is closed.
• Financial transaction records: As required by applicable legal obligations from the date of the last transaction.
• Customer support records: For a reasonable period after a complaint is resolved.
• Usage logs: For a limited period, used for fraud prevention and service improvement.

Once the specified period expires, data is securely deleted or anonymised.

7. Cookie Policy

dl777 uses cookies and similar technologies to improve your browsing experience and maintain platform functionality. Types of cookies:

7.1 Essential Cookies

These are essential for the platform's core functionality — such as maintaining your login session and security verification. These cookies cannot be declined, as the service will not function properly without them.

7.2 Functionality Cookies

These remember your preferences (such as language or display settings) and personalise your experience. These cookies can be disabled through your browser settings, though doing so may reduce some features.

7.3 Analytics Cookies

These help us understand how users are using the platform, where issues arise, and where the service needs to be improved. This data is analysed in aggregated and anonymised form.

You can manage cookies at any time through your browser settings. Keep in mind that disabling cookies may affect some of dl777's functionality.

8. Your Rights

As a dl777 member, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (though this may not be possible where legal obligations exist).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to marketing communications.
• Right to Withdraw Consent: The right to withdraw from any processing carried out on the basis of your consent.

To exercise these rights, please contact our support team. We will process your request within a reasonable time. Some information may be requested to verify your identity.

9. Protection of Minors

dl777 provides services only to those aged 21 or above. We do not knowingly collect personal information from minors. Age verification at the time of registration is mandatory.

If a minor's information enters our system for any reason, we will immediately close the relevant account and securely delete that information. If you have any information regarding this, please contact us.

10. International Data Transfers

dl777 serves players in Bangladesh and primarily processes data locally. However, some technical services (such as cloud storage or cybersecurity services) may operate through international infrastructure.

Regardless of where data is processed, we ensure that the relevant third parties follow equivalent protection standards to those set out in this Policy. We secure the protection of your data through contractual arrangements.

11. Policy Changes

dl777 may update this Privacy Policy from time to time. Changes to services, technological developments, or legal changes may require this Policy to be revised.

For significant changes, we will notify you by email or through the platform. The "Last Updated" date at the top of the Policy always indicates the date of the most recent revision.

Continued use of dl777 after any changes will be considered as your consent to the revised Policy. We therefore recommend reviewing this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the dl777 support team. Our team is available in Bengali and English, seven days a week, 24 hours a day.

We will process your request within a reasonable time and will verify your identity if necessary.